Following announcements from Welsh Government, we are now beginning to gradually reopen our info centre after a period of closure due to lockdown restrictions.

This is part of a phased plan to return gradually to face to face working and will be reviewed monthly.

The safety of everyone who accesses and delivers our services remains our top priority. We have reorganised our office space to ensure that we follow physical distancing and government guidelines.


As of week beginning Monday 29th June, the following will apply for partial reopening of our info centre:

Contact within our office will be limited to essential pre-booked appointments and emergencies only, to ensure physical distancing guidelines can be observed and face-to-face contact between individuals remains minimal.

  • Face to Face appointments for children and young people will take place on Mondays. These are pre-booked
  • Adult essential appointments will take place at 10am and midday, Tuesday to Friday. These will need to be pre-booked in advance
  • All workers will be wearing visors during the sessions
  • We will ask health screening checks before appointments
  • We will take your temperature and ask you to wear a face mask for the appointment
  • Where possible we will ask you to come on your own to an appointment. If you need to bring children we would ask you to bring something with you to help keep them occupied.  Any other adult friends/family member accompanying you will be asked to wait in the waiting room.

These hours and processes will be reviewed on a regular basis, with updates posted on this website.


Existing clients can continue to contact their support worker directly, or contact us via phone and email to make an appointment or access support.

Where possible, we will continue to provide support remotely via phone and email, and off-site to limit the number of people accessing our offices.


Anyone in need of direct support should continue to contact us via our phone number


Support workers and volunteers will continue to keep in touch with group members via phone, whilst piloting online group-work options.


We will continue to provide accommodation via our refuges, with our standard levels of support in place.


We still encourage anyone who does not have a support-related enquiry to contact us via email or phone. 

Please remember: if you need support in relation to any form of Violence Against Women, Domestic Abuse or Sexual Violence: contact us